We truly hope you are loving your LBB purchase!
Cosmetics: Due to sanitary and health reasons, lashes and glosses are not eligible for refunds or exchanges. If a product arrives damaged, you must notify USPS or e-mail LBB immediately with proof of damages. Sale items, which includes items sold with a promotional code or marked down in price, are final sale!
Apparel: Returns and Exchanges much go through LBB co. Please email us at [email protected] and explain why you would like to return or exchange your item. Merch MUST BE UNWORN WITH ALL TAGS!
LBB is not liable for any mis-deliveries due to incorrect addresses entered by the buyer. No refunds or replacement packages will be sent out. It is the sole responsibility of the buyer to ensure their shipping address is correct. We are also not responsible for lost or stolen shipments.